1. Acceptance of Terms
These Terms and Conditions govern your access to and use of the Expert Smart website, online store, consultation forms, quotations and related services. By using the website, creating an account, submitting a request or placing an order, you agree to be bound by these terms.
If you do not agree with any part of these terms, you should not use the website or submit an order. Additional written terms may apply to specific projects, quotations, installation works or service contracts.
2. Use of the Website
You may use this website only for lawful purposes and in a manner that does not infringe the rights of others, interfere with website operation, attempt unauthorized access, introduce harmful code or misuse any content or service.
You are responsible for ensuring that information submitted through the website is accurate and current. Where an account is created, you are responsible for keeping login details confidential and for activity performed through your account.
3. Products & Services
We aim to present products, specifications, images, availability and service descriptions accurately. However, website content may be updated, and minor variations may occur due to manufacturer changes, installation conditions, product revisions or display settings.
Smart-home, security and low-current projects may require a site survey, technical design, approved drawings, compatible infrastructure and a separate quotation. Website information does not replace a formal technical proposal or signed contract.
4. Orders & Payments
An order submitted through the website is subject to availability, verification and acceptance. We may contact you to confirm product details, delivery information, installation requirements or payment arrangements before accepting the order.
Prices are displayed in Egyptian pounds unless stated otherwise. Applicable taxes, shipping charges, installation fees and project-specific costs may be added before final confirmation. Payment methods and payment schedules may vary by order or project.
We reserve the right to reject or cancel an order where pricing, availability, product information, payment verification or suspected misuse creates a material issue. Any eligible payment already received will be handled according to the applicable refund process.
5. Shipping & Delivery
Delivery estimates are provided in good faith and may depend on stock availability, destination, courier performance, supplier lead times, project readiness and circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accessible delivery address and for checking products upon receipt. Large, fragile, imported or installation-dependent products may require special delivery arrangements.
6. Returns & Refunds
Return eligibility may depend on the product condition, packaging, proof of purchase, return timing and whether the item was specially ordered, programmed, installed, customized or used. Certain products and services may not be returnable except where required by law.
Before returning an item, customers should contact Expert Smart and obtain confirmation of the return process. Approved refunds may be issued through the original payment method or another agreed method after inspection and deduction of any applicable delivery, handling or restocking costs permitted by law.
7. Warranty
Products and installation works may carry manufacturer, supplier or Expert Smart warranty coverage as stated in the quotation, invoice, warranty certificate or service agreement. Warranty periods and conditions vary by product and project.
Warranty generally does not cover misuse, unauthorized modification, accidental damage, unsuitable electrical supply, environmental damage, external network failure, consumable items, normal wear, force majeure or work performed by unauthorized parties.
8. Intellectual Property
The website, brand elements, text, graphics, interfaces, illustrations, software, layouts, documents and other content are owned by or licensed to Expert Smart and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, commercially exploit or create derivative works from website content without prior written permission, except for normal personal use or where expressly permitted.
9. Limitation of Liability
To the extent permitted by law, Expert Smart will not be liable for indirect, incidental, special or consequential loss arising from website use, service interruption, third-party services, inaccurate customer information, incompatible infrastructure or events beyond reasonable control.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded. For accepted orders and signed projects, liability may also be governed by the relevant quotation, contract, warranty document or service agreement.
10. Governing Law
These Terms and Conditions are governed by the laws of the Arab Republic of Egypt. Any dispute will be handled by the competent Egyptian courts, unless the parties agree in writing to another lawful dispute-resolution method.
11. Contact
For questions about these Terms and Conditions, please contact Expert Smart:
Email: info@expertsmart.net
Phone: +20 109 949 9486