Standard Warranty
Up to 2 years on eligible products, depending on the manufacturer and system.
PEACE OF MIND
Warranty & After-Sales Support
Clear coverage, dependable assistance and long-term support for your smart systems.
BUILT FOR CONFIDENCE
Support that continues after installation
Expert Smart provides warranty and after-sales support designed to protect your investment and keep your systems performing reliably. Exact terms may vary by product, brand, project scope and approved quotation.
What's covered
Eligible manufacturing defects under normal use.
Approved repair or replacement of covered components.
Technical diagnosis and remote guidance where applicable.
Support for installed system configuration within the agreed scope.
COVERAGE OPTIONS
Warranty & support periods
General guidance only. Final coverage is confirmed in the approved offer and product documents.
Extended Warranty
Up to 6 years on selected qualified products and approved packages.
Installation Workmanship
Coverage for workmanship issues within the agreed installation scope and period.
Technical Support
Responsive support channels, with service levels defined by the project or maintenance plan.
SIMPLE PROCESS
How to claim
Our team will guide you from the first report to resolution.
Report the issue
Contact us with the project, product details and a clear description of the problem.
Diagnosis & review
We verify coverage, perform remote checks or arrange a technical visit when needed.
Repair or resolution
Approved covered issues are repaired, replaced or resolved according to the applicable terms.
What's not covered
Coverage generally excludes misuse, unauthorized modification, accidental damage, unstable electrical supply, water or fire damage, natural disasters, consumables, cosmetic wear and work outside the approved scope. Exact exclusions are defined in the final warranty terms.
MAINTENANCE PLANS
Keep your systems performing at their best
Choose a service contract for scheduled inspections, preventive maintenance, priority response, system health checks and upgrade planning.
Preventive visitsPriority supportHealth checksUpgrade advice