1. The 14-day window
You can return or exchange a product within 14 days from the day you receive it, as long as it is unused, complete with all its parts and accessories, and in its original packaging.
Contact us before sending anything back, so we confirm the return and arrange the pickup or drop-off.
2. A defective product
If a product arrives damaged or develops a manufacturing defect, report it to us with the order number and a photo or short video. We inspect it and repair, replace or refund it under its warranty.
A defect is not the same as a change of mind: a defective product is handled under its warranty even after the 14 days.
3. Items that cannot be returned
Items installed, programmed or configured for your site, items ordered specially for you, cut cable and consumables, and software licences cannot be returned unless they are defective.
4. How you get your money back
After we receive and check the product, we refund you by the same payment method you used, or by another method we agree with you.
Delivery fees are not refunded unless the product was defective or we sent the wrong item.
5. Project and installation orders
For projects and installation works, the return and warranty terms are the ones written in your quotation or contract.
6. Start a return
Send us your order number on WhatsApp or by email, and we reply with the next step.
Email: info@expertsmart.net