1. Delivery fees
The delivery fee depends on your governorate. The current fees are shown below, and the exact fee for your order is shown on the checkout page before you confirm.
2. Store pickup
You can collect your order from our branch for free. We tell you when it is ready.
3. Delivery times
Each product page shows the expected delivery time for in-stock items and for items supplied on order. We confirm the date with you by phone before dispatch.
4. Large and bulky items
For large or bulky items, the delivery fee and date are confirmed with you before the order is approved.
5. Receiving your order
Please check the package when you receive it. If anything is damaged or missing, tell us within 48 hours with a photo, so we can fix it quickly.